Thumbnail doesn't show site asset images

  • Problem
  • Updated 1 year ago
  • Solved
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I've uploaded my mockup (created in the desktop version) and also the account/site assets. I then edited the mockup in myBalsamiq to use the myBalsamiq asset images and the mockup looks fine. However, even after the "mockup bots" had updated the thumbnail, the images are displayed as "Image not found".

This is the mockup URL:

https://enservegroupit.mybalsamiq.com...

Graham Stott

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  • disappointed

Posted 1 year ago

  • 1

Ben Norris, Official Rep

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Graham, I am so sorry for this! It sounds really frustrating. I have asked one of our developers to take a look and see if we can tell what the problem is. Hang in there!

Graham Stott

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Further info: The problem seems related to icons that use images that have been uploaded as Site assets. See my "Users - List" mockup and the icon before the "Add User" link at the top left of the mockup.

Florian Brauer, EMPLOYEE

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Hello Graham,

Sorry for my delayed response. You are right the custom icons do not get correctly handled in the image generation. I handed this issue over to our developers.

The issue is at the top of the list to work on so it gets solved as soon as possible.

Greetings Florian

Graham Stott

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Any update on this or an expected fix date?

Thanks.

Ben Norris, Official Rep

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Graham, I don't have a date for you yet, but I this is currently being worked on. We hope to have it out soon! Sorry for the inconvenience, and thanks for your patience.

Graham Stott

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I noticed on the blog that you are planning a release soon. Will a fix for this be included?

PS: We've just signed up to a monthly plan!

Ben Norris, Official Rep

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Graham, we are looking to release soon. We sure hope this fix will be in! We thought we had it, but it seems to still be an issue, so no promises yet. :P

We'll keep you posted though!

Florian Brauer, EMPLOYEE

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Hello everybody,

This is finally fixed in the new version we shipped today.
Check out the release notes here:
http://blogs.balsamiq.com/product/201...

Enjoy!