Printing (on A4) crops the image slightly

  • Problem
  • Updated 1 year ago
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When we print a mockup directly from Balsamiq it gets cropped sligthly, either to the right or at the bottom.

Exporting to PNG and printing that works as a workaround, but is a bit cumbersome.

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  • frustrated

Posted 5 years ago

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Me too...is anyone else?

Jim Jarrett

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I am seeing a few pixels on the right hand side being cut sometimes even with copy to clipboard. Haven't noticed the clipping on the bottom, but I have seen the right-hand clipping in both places.

Giacomo 'Peldi' Guilizzoni, Official Rep

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Hi guys. Sorry printing is not that good, right now. We plan on revamping it in January when we switch to Flash Player 10, which has much better printing support.

Jon Boardman

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Looking forward to it :)

ocwilliamson

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I'm seeing this problem too, with US letter paper.

Andi

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I guess, the printer border has not been taken into account. Active printing area on a paper is smaller than the paper. I don't know, why this is not covered by the operating system, this way, each program with printing has to deal with it :-(

Andy

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I have the same problem (US/Letter), the right side of my drawing is consistently clipped off. (Mockups for Desktop 1.8.10)

I found a workaround until this problem gets solved, something I've done in similar situations for other products. I create a small rectangle on the right side of my mockup, which extends past the right edge of my mockup border by about 1/2 a grid line. I then set the properties of the rectangle to have no border and be transparent (so you can't see the rectangle). When I print, Mockups leaves space for the invisible rectangle, so it fits the paper correctly.

The only downside (beyond having to go through this trouble to begin with) is that export to PNG leaves a transparent edge on the right now, so I temporarily delete the rectangle, export, then undo the delete.

Tim - xemware

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Hi,

Looksie is the ultimate mockup documenter, please refer to this announcement for more: http://community.balsamiq.com/balsamiq/topics/looksie_generate_ready_to_use_documentation_from_your_mockups-1mu9xv

You have complete control over image and page sizing.

atsomers

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I know this topic is quite old, but it is often biting me. It is very annoying that printouts almost consistently get cut off.

Furthermore, I think Balsamic should select the appropriate paper orientation for the print automatically. A mockup is usually wider than it is heigh, but the default print orientation is portrait.

Louanne Poisson

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Hi atsomers,

I am adding your comments to the dev work queue issue which will generate an email so the issue is raised to the devs again. Thanks for the report!

Mr Mostard

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Hi,

I still have this issue today. Any news?

thanks,

Louanne Poisson

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Hi Mr. Mostard,

I'm not going to just say I'll add your comments to the bug as I said that 7 months ago. I'm going to add your comments PLUS send an email to Peldi and dev asking for the fix for the next release. I'm also going to request the 'revamping' printing feature to make printing better than ever. Sorry for the delay on this. Thank you for the kick in the pants. :)

Jordan Trew

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Louanne and others from Balsamiq: Rather than sending smiley faces and "appreciation" for the "kick in the pants", why not just Fix the Problem. This was first posted over 3 years ago.

If the problem is so hard and/or time-consuming to crack, why not in the interim automate the workaround suggested above - when user presses print, the software could automatically add a transparent element to the bottom right corner of the mockup to artificially widen and heighten the print area. After the print job has been sent, this element could be removed. Unless this problem is specific to certain users/printers, in which case why not tell us the details so we have some chance of finding an efficient solution/workaround to the problem from our end?

Whatever the case, quit raising people's expectations with empty promises of a fix. It makes for terrible user/customer experience.

Ben Norris, Official Rep

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Jordan, I'm so sorry this has been such a problem for you. As you can tell, printing has not been the highest priority for us, and I totally understand how frustrating that can be. We're going to take a look at this again soon. I can't promise a date, and wouldn't want you to plan on something and then have higher priorities come up again and get this bumped. Know that we will look at it, even though it might take longer than you (or we!) would like. We're a small team.

In the meantime, there is a workaround of exporting to PDF and printing the PDF. Just know that the PDF export will take all of your open files, so make sure you only have files open that you want to print. Hopefully that will help you get by for now.

I'll keep you updated with our progress. Thanks for sharing your thoughts with us!

Jordan Trew

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Hi Ben

Thanks for the response. Actually I find PNG conversion to give the same fidelity, with no cropping problems, and it can be performed on individual files without closing the rest.

This hasn't been a huge problem for me, as I've only recently started using the software and the PNG solution is workable on my scale. My problem is with the unprofessionalism exhibited by so many software developers with regard to user liaison. I think it's pretty simple:

1) Be frank, transparent, sincere and thorough in discussing the bug/limitation, the barriers to addressing it and the potential timeframe.

2) Respect that users raise these issues to get solutions, not appreciation. It's condescending to thank them for their encouragement and avoid taking responsibility by detailing who you're going to escalate to and what you're going to say, as if to say "so if it doesn't happen, it's because that other person isn't following through".

But Ben, thank you for your response as I did find it professional. Please excuse my frustration! :)

Jordan

Ben Norris, Official Rep

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Jordan, I'm so glad that you thought of the PNG export. I should have thought of that for your case. It probably is a lot easier most of the time.

I completely understand your frustration, and I'm glad to hear your thoughts. Customer service is extremely important to us, and you should know that you matter to us and we want to improve your life. Sorry if we haven't always given you the best experience you deserve. I'm happy to hear that you are loving mockups though! We're here if you have any other thoughts or problems. Thanks!!

Ben Norris, Official Rep

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Phew! Good news! It looks like we have a decent fix for this in the pre-release version. If you would be willing to give it a try and let us know if it fixes the problem for you, we'd be grateful! Download here: http://www.balsamiq.com/products/mock.... Thanks!

Giacomo 'Peldi' Guilizzoni, Official Rep

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Hi everyone! We FINALLY fixed this! http://blogs.balsamiq.com/product/201...