Opening .bmml file "busy" forever

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Opening a particular .bmml file in Mockups for Desktop (Win7-amd64) goes into "busy" icon forever (as least a very, very long time -- hours, until I kill it). If I watch Balsamiq memory consumption, it slowly grows continually until I kill the process.

I'm on the latest version [Version: 2.1.14 - 02/21/2012 07:47 (Air)
Adobe AIR Player Version: WIN 11,1,102,58]. Other people in my organization can open the file (quickly) and export PNG files for me to view. Trouble is I need to edit the thing.

Multiple, different .bmml files have this effect for me. The latest is only 59KB in size...

If I look at the .bmml file in Vim, it looks like happy, well-formed XML. So I think file corruption is out of the realm of possibility.

The file is stored on my local machine and I have full permissions on it.

Russell

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Posted 2 years ago

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Louanne Poisson

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Hello,

Thanks for your report. Would you be able to send in a sample problem file? We keep your files in the strictest confidence. Please send to support@balsamiq.com with 'Opening bmml file 'busy' forever in the subject. Thank you.

Russell

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Sent it in a .zip. Hope it's telling.