Full-screen mode not showing blue arrow

  • Problem
  • Updated 2 years ago
I can't figure out how to get full-screen mode to function. I hit Ctrl-F, the window takes up the full screen, but I don't see the blue arrow and I can't click on anything or move anywhere. I am using the Windows demo version and trying to check out how I would share this with co-workers, but right now looks like I can't do anything with it. Any ideas why this isn't working? Does it not work on the demo version or is there something else causing this?

amity

  • 2 Posts
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Posted 2 years ago

  • 1

Florian Brauer, EMPLOYEE

  • 354 Posts
  • 22 Likes
Hello amity,

A few questions:
Which product are you using? MyBalsamiq, Balsamiq for desktop, etc.? And in which version?
Has your mockup link references to another mockup?
Can you please press the key "L" in full screen? This troggles between showing link hints and deactivating them. The hints include the blue arrow.

The programm remembers if you have the hints turned on or off between two sessions. So if you deactivated the hints by accident and go back they are deactivated.

Hope this helped.

Greetings Florian

amity

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So after shutting down and restarting my computer, it works, so who knows what that means - could be any number of other programs/system-wide issues, etc. Anyways, I was running Balsamiq for the desktop on Windows. Thanks for the reply!

Florian Brauer, EMPLOYEE

  • 354 Posts
  • 22 Likes
Hello amity

do you use version 2.1.15? Or 2.1.16? Because in 2.1.15 was a bug that could cause the full screen mode not to be working correctly. That is the reason why I asked for the version.

Greetings Florian