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Jean-Etienne LaVallee replied on March 10, 2010 01:03 to the problem "Virginia Credit Union" in Mint.com:

The Virginia Credit Union changed their login process and your profile for them needs to be updated. They now have a two-page login process wherein you enter your login id on the first page, click submit, enter your password on a second page, and then are logged in. Occasionally, they challenge you with one of three pre-established personal security questions. These questions have also been updated from their previous system and will need to be updated in your profile.

This reply was created from a merged topic originally titled
Virginia Credit Union online banking account profile needs updating..

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Jean-Etienne LaVallee replied on March 09, 2010 22:34 to the problem "Virginia Credit Union" in Mint.com:

I've had the same issue... from what I can see, Mint.com's account profile is setup for VACU's old net-itfinancial.com account management system and not this new system they migrated too this past Fall. I sent detailed instructions to Mint.com back in November 2009 and have heard nothing back.

Mint.com: how does one get the account profile for a financial institution updated?

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Jean-Etienne LaVallee posted a topic that has since been removed from Mint.com. see the change log