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Re-enter license key when upgrading mockups
It seems like every time I upgrade mockups (download and install the latest version from http://www.balsamiq.com/products/mock...), I have to re-enter my license key.
Does anyone else have that problem?
Am I upgrading incorrectly?
Does anyone else have that problem?
Am I upgrading incorrectly?
I’m annoyed
1
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi there, you definitely shouldn't have to do that. How are you updating? Simply installing the new version (by clicking on "install now" here: http://www.balsamiq.com/products/mock...) on top of the old one should work. Are you maybe uninstalling first? If not, what OS are you on?
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Inappropriate?Mac OSX 10.5.8
(Mac Pro, for what its worth)
No, I'm not uninstalling first. Whenever I've upgraded, I go to the page you referenced, open the .air file and select 'Replace.' Everytime, Mockups has forgotten that I'm registered, and I have to enter the serial key.
This isn't a major problem by any means, but wanted to report it.
I’m mildly irritated, like when there's a fly buzzing over your ice cream
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Inappropriate?Hmm, this is very strange. Can you maybe define "open the .air" file a little more? Any screenshot you could share of the upgrade process? Or maybe even a quick http://www.screenr.com screen-grab (just uncheck the "tweet this" checkbox at the end).
I’m not happy when people are irritated
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This solves the problem
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I'm at the latest version now...I'll record it next time there's an upgrade
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