myBalsamiq email confirmation doesn't arrive.

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I'm using the myBalsamiq gamma but my access got suspended after I signed up because I didn't confirm my email address - but the email address confirmation mail never came :) I checked my spam folder and all that. The page didn't give me the impression that it was actually sending the confirmation email - it kept prompting me even after I had filled it out.

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Giacomo 'Peldi' Guilizzoni (Founder and CEO) February 08, 2012 09:16

If this happens to you, here's a FAQ: http://support.balsamiq.com/customer/...

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Louanne Poisson October 10, 2011 23:24

Hi Chantrelle,

I can ask our admin to 'unsuspend' your site for you. Sorry about this mishap. Would you mind giving me the subdomain? Thanks.

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Hi Chantrelle, I can ask our admin to 'unsuspend' your site for you. Sorry about this mishap. Would you mind giving me the subdomain? Thanks.

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chantrelle October 10, 2011 23:30

https://impact.mybalsamiq.com

Thank you!

It might have been because I first wrote in with my personal email address and was given permission to join, but I signed up with my work address. I can change the addresses if that is needed.

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- Michael Angeles (Official Rep) October 11, 2011 11:49
  
  Once you log in, you can go to the "My Info" link in the header to change your email address. :)
  
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https://impact.mybalsamiq.com Thank you! It might have been because I first wrote in with my personal email address and was given permission to join, but I signed up with my work address. I can change the addresses if that is needed.

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Louanne Poisson October 10, 2011 23:37

I will ask the admin to extend your trial. He can also tell you if you need to change your email address. Thanks.

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I will ask the admin to extend your trial. He can also tell you if you need to change your email address. Thanks.

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chantrelle October 11, 2011 04:50

Thank you. Do you know how long it will take? I have a remote teammate who is waiting.
Thanks!

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Thank you. Do you know how long it will take? I have a remote teammate who is waiting. Thanks!

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Michael Angeles (Official Rep) October 11, 2011 11:47

Hu, Chantrelle. I confirmed your account for you and extended your trial until 11/11/11. Sorry for the bug, but thanks for reporting it to us!

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Hu, Chantrelle. I confirmed your account for you and extended your trial until 11/11/11. Sorry for the bug, but thanks for reporting it to us!

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jaywest November 07, 2011 17:07

Hi there, I just signed up for myBalsamiq but I have not received my confirmation email. I'm still seeing the warning at the top of the UI that says "Hmm... Looks like your site hasn't been confirmed..."

I have tried resending the confirmation email a few times and I've also checked my spam folder but it still hasn't arrived. Can someone help me out?

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Hi there, I just signed up for myBalsamiq but I have not received my confirmation email. I'm still seeing the warning at the top of the UI that says "Hmm... Looks like your site hasn't been confirmed..." I have tried resending the confirmation email a few times and I've also checked my spam folder but it still hasn't arrived. Can someone help me out?

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Giacomo 'Peldi' Guilizzoni (Founder and CEO) November 07, 2011 17:23

Hi Jay, can you email support@balsamiq.com with your myBalsamiq subdomain and email address? We'll be able to check that way.

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Hi Jay, can you email support@balsamiq.com with your myBalsamiq subdomain and email address? We'll be able to check that way.

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Brett Merritt November 16, 2011 22:35

I'm having the same issue. I'll send a support email with the info you mention. Thanks.

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I'm having the same issue. I'll send a support email with the info you mention. Thanks.

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Giacomo 'Peldi' Guilizzoni (Founder and CEO) February 08, 2012 09:16

If this happens to you, here's a FAQ: http://support.balsamiq.com/customer/...

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If this happens to you, here's a FAQ: http://support.balsamiq.com/customer/portal/articles/236482

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