Cloning a mockup loses project assets association

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When I create a clone of a current mockup, association to the project assets is lost and all images show up as "Image not found". When I save the clone, the project assets association restored, but the images still show up as "Image not found" until I switch to another and then come back. It's very annoying.

Desktop 2.0.21 (win XP)

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Marco Botton (Super duper coder) May 25, 2011 14:01

Hi Chris, thank you for reporting it. We know this problem and it's already in the list of things to attack. Now after your report we are forced to solve it. :-)

Ciao
Marco

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Hi Chris, thank you for reporting it. We know this problem and it's already in the list of things to attack. Now after your report we are forced to solve it. :-) Ciao Marco

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Marco Botton (Super duper coder) May 30, 2011 13:15

Mmm... sorry Chris, but I'm no longer able to reproduce the bug. Can you send me to marco@balsamiq.com a sample project to show the problem? I tested both Mac and Win.

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Mmm... sorry Chris, but I'm no longer able to reproduce the bug. Can you send me to marco@balsamiq.com a sample project to show the problem? I tested both Mac and Win. Ciao Marco

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Chris Velevitch May 31, 2011 01:04

Interesting. When I try to create a small test case, I no longer see the problem. But I open a project with all my files open and then clone a mockup that contains images, then I see the problem. Try it out with project I sent you to test the memory leak problem.

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Interesting. When I try to create a small test case, I no longer see the problem. But I open a project with all my files open and then clone a mockup that contains images, then I see the problem. Try it out with project I sent you to test the memory leak problem.

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carbonlogic June 01, 2011 23:34

I'm having this problem too. (Mac version)
But worse now - There seems to be continual confusion on where symbols are saving as I create them. I'm ending up with mutiple symbol libraries (because I save them as new names to make sure I still have everything).

Now when I clone a page and try to keep working all my Project Assets are not available.

I basically cannot get at my project assets anymore (whenever i try to construct a new page)

Incredibly disappointing and frustrating. !!!!!!

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- Giacomo 'Peldi' Guilizzoni (Founder and CEO) June 02, 2011 05:42
  
  Hi Carbonlogic, sorry you've had a frustrating experience with Symbols. We agree that the UX for this advanced feature could be improved, and we're working on it. In the meantime, this might help: http://balsamiq.com/support/documenta... - if that doesn't help, email us! support@balsamiq.com - we'll do our best to help!
  
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I'm having this problem too. (Mac version) But worse now - There seems to be continual confusion on where symbols are saving as I create them. I'm ending up with mutiple symbol libraries (because I save them as new names to make sure I still have everything). Now when I clone a page and try to keep working all my Project Assets are not available. I basically cannot get at my project assets anymore (whenever i try to construct a new page) Incredibly disappointing and frustrating. !!!!!!

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Marco Botton (Super duper coder) June 14, 2011 09:47

Hi all, the new release (2.0.22) should solve the problems with cloned mockups and project assets.
http://blogs.balsamiq.com/product/201...

Please let us know if it doesn't work for you.

Ciao
Marco

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Hi all, the new release (2.0.22) should solve the problems with cloned mockups and project assets. http://blogs.balsamiq.com/product/2011/06/14/partialpngexport/ Please let us know if it doesn't work for you. Ciao Marco

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Chris Velevitch June 20, 2011 06:44

I'm still getting "image not found". The image is part of a symbol. Both the image and symbol are in the assets directory.

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I'm still getting "image not found". The image is part of a symbol. Both the image and symbol are in the assets directory.

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Marco Botton (Super duper coder) June 30, 2011 09:49

Hi Chris, the version 999.878 should fix this bug too.
Thank you again for reporting it.

Ciao
Marco

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Hi Chris, the version 999.878 should fix this bug too. Thank you again for reporting it. Ciao Marco

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neandrothal July 12, 2011 01:05

Hi, I'm using Mockups for Desktop v2.0.24.

I added an image component and imported an image to the project assets folder. The image appeared properly, and showed up in the assets folder.

When I cloned the mockup, the image reverted to the placeholder and said "Image not found". But the imported image is available in the dropdown menu (along with account-level assets). If I choose an account asset, the image loads properly, but if I choose the project asset, it doesn't appear.

Also, the Project Assets tab in the UI Library doesn't contain the images, even though they are present in the project's assets folder.

Then, once I close Balsamiq and load the original .bmml file, the image no longer shows up in either the original or the clone.

Additional info: I've changed my config file to point to an account assets folder on Dropbox, and in the background I have a symbol that is located in the account assets folder.

Thanks,
Andro

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Hi, I'm using Mockups for Desktop v2.0.24. I added an image component and imported an image to the project assets folder. The image appeared properly, and showed up in the assets folder. When I cloned the mockup, the image reverted to the placeholder and said "Image not found". But the imported image is available in the dropdown menu (along with account-level assets). If I choose an account asset, the image loads properly, but if I choose the project asset, it doesn't appear. Also, the Project Assets tab in the UI Library doesn't contain the images, even though they are present in the project's assets folder. Then, once I close Balsamiq and load the original .bmml file, the image no longer shows up in either the original or the clone. Additional info: I've changed my config file to point to an account assets folder on Dropbox, and in the background I have a symbol that is located in the account assets folder. Thanks, Andro

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jonforeman July 29, 2011 14:36

I'm having intermittent problems with my project assets not showing up when I clone a project or create a new one. Can't seem to find a workaround...

I'm using the latest version: 2.0.24

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I'm having intermittent problems with my project assets not showing up when I clone a project or create a new one. Can't seem to find a workaround... I'm using the latest version: 2.0.24

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Louanne Poisson July 29, 2011 15:02

Hello,

May I ask what is your OS? Also, please confirm the problem exists on our latest release version 2.0.24 (http://balsamiq.com/products/mockups). In addition, can you please zip your project and send to me for further investigation (see Sharing your Projects here: http://balsamiq.com/support/tutorials... for info on zipping and sharing the project.)

We keep you files in the strictest confidence. Thank you.

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Hello, May I ask what is your OS? Also, please confirm the problem exists on our latest release version 2.0.24 (http://balsamiq.com/products/mockups). In addition, can you please zip your project and send to me for further investigation (see Sharing your Projects here: http://balsamiq.com/support/tutorials/projects for info on zipping and sharing the project.) We keep you files in the strictest confidence. Thank you.

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jonforeman August 01, 2011 14:19

Yes, I'm running 2.0.24... on Vista unfortunately. :-) Will send you the project momentarily.

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Yes, I'm running 2.0.24... on Vista unfortunately. :-) Will send you the project momentarily.

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Dave November 04, 2011 01:25

Hi: This "problem" still exists. I put "problem" in quotes only because I can imagine what's happening in the code, and it's not entirely surprising...

When you clone a mockup, it doesn't have a "home" folder yet. Until you save it, it exists only in the memory of Balsamiq. You could save it to the same project, or you could be starting an entirely new project: Balsamiq can't know.

That said, it is certainly a usability bug, and a fairly big one. It is disconcerting to clone a perfectly good mockup only to have many of its images suddenly replaced with placeholders and error messages.

Upon cloning a mockup, it should provisionally use the folder of its source to maintain the "project assets" links until it is saved. If it is saved into the folder of its source, the images continue to refer to that project's assets. If it is saved to a new/different folder, any project assets embedded in the mock-up should be copied to the new project's assets folder.

Resolution of file conflicts in the destination folder is left to the developers as an exercise.

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Hi: This "problem" still exists. I put "problem" in quotes only because I can imagine what's happening in the code, and it's not entirely surprising… When you clone a mockup, it doesn't have a "home" folder yet. Until you save it, it exists only in the memory of Balsamiq. You could save it to the same project, or you could be starting an entirely new project: Balsamiq can't know. That said, it is certainly a usability bug, and a fairly big one. It is disconcerting to clone a perfectly good mockup only to have many of its images suddenly replaced with placeholders and error messages. Upon cloning a mockup, it should provisionally use the folder of its source to maintain the "project assets" links until it is saved. If it is saved into the folder of its source, the images continue to refer to that project's assets. If it is saved to a new/different folder, any project assets embedded in the mock-up should be copied to the new project's assets folder. Resolution of file conflicts in the destination folder is left to the developers as an exercise.

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Mats Månhav March 12, 2012 13:55

I am running 2.1.14

I have had some problems with adding my own image to a button in a symbol. After a bit of testing of different things I think I now found a way to get around it.

If I add an assets folder underneath the assets folder and have the image in both the /assets/ folder AND the /assets/assets it seems to work better.

The "problem" with cloning a mockup still does give me the message "Image not found"

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- Louanne Poisson March 12, 2012 21:32
  
  Hello, I just tested cloned a mockup with a symbol with an image. All is fine. Please make sure your save the new clone to the same directory as the original file. Thank you.
  
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- Mats Månhav March 13, 2012 07:27
  
  Louanne: Did you use your own image file? And did you use the image as an icon in a button within a symbol?
  
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- Louanne Poisson March 13, 2012 17:46
  
  Hello,
  
  I have used an image file from the web and it is in my assets directory. I made a custom icon with the image. I made the icon into a symbol. I cloned the mockup. I saved the cloned mockup in the same directory as the original. Here are my results:
  
  expected results: icon control will reflect the custom image that I selected
  
  actual results: icon control displays 'image not found'; if I go to another tab and return, the custom icon displays as expected.
  
  FYI, it is not necessary to create a symbol from the custom icon to reproduce this problem. Both non-symbols and symbols will display the 'image not found' after the clone and save.
  
  I will write a bug that the icon control should display the custom icon immediately; should not need to leave tab (file) and return to see custom icon image. Please let me know if you are getting different results or I have not reproduced the issue about which you are writing. Thank you.
  
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- Mats Månhav March 14, 2012 08:26
  
  You have reproduced one of the problems I had.
  
  Another problem is this:
  
  Create a project folder. Place the image in the assets folder.
  In a mockup in the project folder create a symbol that contains the image in a button.
  
  Add a new instance of the symbol to your mockup. Everything will look fine.
  
  Double click the last created instance and select "Edit source". The source now will show the button with the text "Image not found"
  
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- Mats Månhav March 14, 2012 08:29
  
  The image reference seem to created as a relative path to the .bmml file where it was added the first time (i.e. "../assets"). But the image file is located in the same folder as the symbol.bmml, and thus it is not found when editing the source.
  
  A workaround is to create a assets folder in the assets folder with the image within it.
  
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- Mats Månhav March 14, 2012 10:56
  
  Another way:
  Create a mysymbol.bmml file in the assests folder. Create a symbol there using the image contained in the assets folder.
  
  When this symbol then is used in a new mockup within the project, I get "Image not found" on new instances of the symbol. Even after opening and closing the new mockup.
  
  It looks to me as the same reference problem but the other way round, since making a copy of the image file into the project folder works as a workaround.
  
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I am running 2.1.14 I have had some problems with adding my own image to a button in a symbol. After a bit of testing of different things I think I now found a way to get around it. If I add an assets folder underneath the assets folder and have the image in both the <project>/assets/ folder AND the <project>/assets/assets it seems to work better. The "problem" with cloning a mockup still does give me the message "Image not found"

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