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Balsamiq broken on my Mac
Balsamiq won't fully run on my Mac (OS 10.6.2). It starts but then I get a grey screen, no content. I deleted my current version, deleted the Balsamique preferences and re-installed the latest build, Air is up to date and I have other Air apps that run fine.
However, I tried it on another Mac (OS 10.5.8). Balsamiq runs fine there, with the same version of Air. Which doesn't help me, though, because it's not my computer.
Is this a known issue?
Anything I can do?
However, I tried it on another Mac (OS 10.5.8). Balsamiq runs fine there, with the same version of Air. Which doesn't help me, though, because it's not my computer.
Is this a known issue?
Anything I can do?
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The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?Hi Igor, no it's not a known issue and thank you for reporting it.
Can you please try the pre-release build from here? http://www.balsamiq.com/products/mock... - if that one works, I think I know what's causing the hang. It's a shot in the dark, but should only take 5 minutes to try.
If it doesn't work, we'll dig deeper! We're here. -
Inappropriate?Meanwhile I've uninstalled Air in order to do a clean re-install. Now it appears that I'm unable to re-install Air.
At this point I'm guessing that the problem is related to my computer rather than Balsamiq or Air.
I'll see if I can sort out any problem on my computer. Meanwhile, I suggest you don't spend time on the issue because it may turn out to be a waste. I'll keep you posted. -
Inappropriate?Thanks for the update Igor, good luck!
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Inappropriate?It turns out my Mac is seriously broken. So the problem definately has nothing to do with Balsamiq. I'm now continuing work on another computer with no problem at all.
Thanks for your concern.
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